Privacy Policy

We collect information directly from you when you use our financial control services, create an account, or interact with our platform. This includes your name, email address, phone number, and billing information. We also gather data about your financial goals and preferences to personalise our services.

We may also receive information from third-party services when you choose to connect external accounts or use integrated features. This data is collected only with your explicit consent and is used to provide enhanced functionality.

Your personal information enables us to provide tailored financial control services, process transactions, and communicate important updates about your account. We analyse usage patterns to identify areas for service improvement and develop new features that better serve our users.

• Delivering personalised financial insights and recommendations
• Processing payments and managing your account securely
• Sending important notifications about service changes or security updates
• Conducting research to improve our platform functionality
• Complying with legal obligations and regulatory requirements
• Preventing fraud and maintaining platform security

We never sell your personal information to third parties. When we work with service providers, they're bound by strict confidentiality agreements and can only use your data for specific, authorised purposes that support our service delivery.

sinaplovexo maintains strict controls over data sharing. We only disclose personal information when necessary to provide our services, comply with legal requirements, or protect our users' interests. Our approach prioritises your privacy while ensuring we can deliver reliable financial control services.

In certain circumstances, we may need to share information with regulatory authorities or law enforcement agencies as required by Australian law. We'll notify you of such disclosures unless legally prohibited from doing so.

If sinaplovexo undergoes a business transition such as a merger or acquisition, your personal information may be transferred as part of that transaction. We'll provide advance notice of any such change and inform you of your options regarding your data.

Under Australian privacy legislation, you have significant rights regarding your personal information. We've designed straightforward processes to help you exercise these rights and maintain control over your data.

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and work with you to ensure your privacy preferences are respected.

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security framework includes both technical and administrative safeguards designed to maintain data integrity and confidentiality.

• Multi-factor authentication for account access and administrative functions
• Regular security assessments and vulnerability testing
• Encryption of sensitive data both in transit and at rest
• Strict access controls limiting staff access to necessary information only
• Comprehensive backup and disaster recovery procedures
• Real-time monitoring for suspicious activities and security threats

While we maintain robust security measures, no system is completely immune to threats. We continuously update our security practices to address emerging risks and maintain the highest standards of data protection.

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods are based on the nature of the information and applicable legal requirements.

When retention periods expire, we securely delete or anonymise personal information according to established data destruction procedures. Some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention.

sinaplovexo primarily processes and stores data within Australia to ensure compliance with local privacy laws. However, some of our service providers may be located overseas, particularly for cloud storage and technical support services.

We maintain oversight of all international data transfers and regularly review our providers' security and privacy practices. You can contact us for specific information about where your data might be processed or stored.

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notification or prominent notices on our platform at least 30 days before taking effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Previous versions of this privacy policy are available upon request, and we maintain records of all significant changes for transparency and accountability.